Dear S.B.A,
One of our many customers whom we do not like came in today. She came in and returned corn medication that was almost gone, claiming it didn't work. Obviously it did and obviously her corn is gone which is why she was returning the product. Anyway, shortly after she came in, I clocked out for lunch. She was standing in aisle 9 and as I walked by, obviously not uniform, and she starts to ask me a question. I interuppted her (although in a nice enough tone) and told her I couldn't help, I wasn't on the clock. I just finished the goddamn PPL about NOT working on the clock and I can't stand this woman, which is why I acted the way I did.
Apparently she saw me milling around the register and started telling my breaker how she couldn't find a product because "this girl" was really rude. She was trying to antagonize me so I would get involved. Which I didn't.
Later on, she comes back and I ring her up twice. I avoided eye contact and I was very friendly. I had been warned by our manager not to get into an arguement. So I didn't. Then she sees the store manager walking around and she stops him to tell him, in front of me, that one of his employees were very rude. She made sure I heard her (obviously she doesn't know about my ear hustling skills) She said she works customer service (not really, shes' a massage therapist) and she is very busy (then why does she spend 45 minutes on average at our store?) and how hard would it have been for me to direct her to someone who could help? Not very, if I thought she was a nice person. But she is always so rude and difficult whenever she comes in so I don't feel obligated in any way shape or form to take care of her other than ringing her up.
Our store manager told me that what I don't understand is that people see my dark eyeliner, my tatoo and my facial piercing and they assume that I am either very stupid or very difficult and they treat me accordingly. Terrible.
heart. Kimbrella
Tuesday, January 31, 2012
Monday, January 30, 2012
The Latecomers
Dear S.B.A,
Our coworker/relief came up to the register at 4:36pm. I still had to put up my overstock so I didn't clock out until 4:42. Before I left my post, I said to our coworker, in front of everybody,
"You might want to think about coming to work on time. You're late, like, everyday. It's crazy! I'm just saying..."
The guy that I was ringing up sounded like he said that I shouldn't do that. But he actually said that our coworker shouldn't do that. Meaning he agreed with me that our coworker is some sort of idiot that should be able to make it to work on time.
I told our other coworker what I had said to the latecomer and she told me the person I should be complaining to was our boss. Because she doesn't want to see me get accused of harassment. So I told our boss and he acknowledged my complaint and told me to come in ten minutes late. And because I'm crazy and paranoid, I double-checked to make sure he wasn't just messing with me.
When are you coming back?
Our coworker/relief came up to the register at 4:36pm. I still had to put up my overstock so I didn't clock out until 4:42. Before I left my post, I said to our coworker, in front of everybody,
"You might want to think about coming to work on time. You're late, like, everyday. It's crazy! I'm just saying..."
The guy that I was ringing up sounded like he said that I shouldn't do that. But he actually said that our coworker shouldn't do that. Meaning he agreed with me that our coworker is some sort of idiot that should be able to make it to work on time.
I told our other coworker what I had said to the latecomer and she told me the person I should be complaining to was our boss. Because she doesn't want to see me get accused of harassment. So I told our boss and he acknowledged my complaint and told me to come in ten minutes late. And because I'm crazy and paranoid, I double-checked to make sure he wasn't just messing with me.
When are you coming back?
Thursday, January 26, 2012
COS
Dear S.B.A,
Our boss told me again he wanted to rework my schedule. He said he needs to schedule fairly so I will have to work Sundays. When I talked to the Head Photo Specialist, she said that sounds like someone was complaining that I have weekends off. I wonder if thats true, because if it is, I have to make someone's life very difficult.
Today went by real quick, probably because I was in Cosmetics and not on the register. I pulled stuff for other stores and started on a revision of the condomn, preg test, and douche section, but I didn't finish it. Luckily, someone we like and trust will finish it.
I'm pretty worn out, even though the day passed quickly.
Heart, Kimbrella
Our boss told me again he wanted to rework my schedule. He said he needs to schedule fairly so I will have to work Sundays. When I talked to the Head Photo Specialist, she said that sounds like someone was complaining that I have weekends off. I wonder if thats true, because if it is, I have to make someone's life very difficult.
Today went by real quick, probably because I was in Cosmetics and not on the register. I pulled stuff for other stores and started on a revision of the condomn, preg test, and douche section, but I didn't finish it. Luckily, someone we like and trust will finish it.
I'm pretty worn out, even though the day passed quickly.
Heart, Kimbrella
Wednesday, January 25, 2012
New Schedule
Dear S.B.A,
Today our store manager told me he was going to rearrange my schedule. "I gotta make a change." he said. I told him that was fine, I would just like to know about it sooner rather than later. I also hope he keeps me for days because my life gets that much more difficult when I work evenings there. I hope he keeps in mind that I have a boyfriend and another job to consider when he schedules me. He said he was going to train me in Cosmetics, which I thought I already knew. And because of the retirement of our coworker, I will be doing Hallmark also. Which is also fine, as long as I am not on the register, in Cosmetics and Hallmark all at the same time. (You know how they like to make us multi-task).
Anyway, I thought you should know I will be in your department more frequently.
See you soon!
K
Today our store manager told me he was going to rearrange my schedule. "I gotta make a change." he said. I told him that was fine, I would just like to know about it sooner rather than later. I also hope he keeps me for days because my life gets that much more difficult when I work evenings there. I hope he keeps in mind that I have a boyfriend and another job to consider when he schedules me. He said he was going to train me in Cosmetics, which I thought I already knew. And because of the retirement of our coworker, I will be doing Hallmark also. Which is also fine, as long as I am not on the register, in Cosmetics and Hallmark all at the same time. (You know how they like to make us multi-task).
Anyway, I thought you should know I will be in your department more frequently.
See you soon!
K
Forgot
Dear S.B.A,
I remembered to write in this last night while I was laying in bed. So I continued to lay in and bed and decided to write about yesterday, right now.
I had a lot of ordering to do, but sadly I did not get a whole lot of it done because we got super-busy from about noon til I left. And we were short-staffed...just me, the girl in camera, and a few managers. I was pretty frazzled by the time I got to go home.
I hope today is just a little more manageable.
K
I remembered to write in this last night while I was laying in bed. So I continued to lay in and bed and decided to write about yesterday, right now.
I had a lot of ordering to do, but sadly I did not get a whole lot of it done because we got super-busy from about noon til I left. And we were short-staffed...just me, the girl in camera, and a few managers. I was pretty frazzled by the time I got to go home.
I hope today is just a little more manageable.
K
Monday, January 23, 2012
I Missed You!
Dear S.B.A,
One of our favorite coworkers who hasn't been working much worked today. Evidently he will be at work more often. He makes me laugh, so I'm pretty excited he'll be getting more hours.
One of our other favorite coworkers retired today. I'll wait till you get back to send her a card.
I'm about to go use a coupon you gave me!!
Heart, K
One of our favorite coworkers who hasn't been working much worked today. Evidently he will be at work more often. He makes me laugh, so I'm pretty excited he'll be getting more hours.
One of our other favorite coworkers retired today. I'll wait till you get back to send her a card.
I'm about to go use a coupon you gave me!!
Heart, K
Friday, January 20, 2012
George
Dear S.B.A,
I got a couple of the George dollars and a twenty and I thought of you.
I sold a lot of suggestive sale items and the district manager was impressed. Hey-o!
Heart, K
I got a couple of the George dollars and a twenty and I thought of you.
I sold a lot of suggestive sale items and the district manager was impressed. Hey-o!
Heart, K
Thursday, January 19, 2012
Shady Characters
Dear S.B.A,
My day was punctuated by several shady characters. First there was the wild-eyed boy, with a skull tattooed on his neck, born in '84 (I ID'd him), who returned a possibly stolen item and was mad when he couldn't use his gift card to purchase cigarettes.
Then we had the cops arrive, said our manager called them. The caller claimed there was someone in a red shirt masturbating in front of some women. Turns out it was a prank call. Kind of funny. Except it is wrong to prank the cops and managers.
About fifteen minutes before I was supposed to leave, someone wearing a purple Land's End coat with a purplish/bluish hoodie underneath, rushed in. He or she made sure to pull their hood over the side of the face so I wouldn't see him or her. He or she grabbed a coupon booklet and the ad and moved quickly down aisle three. As he or she was leaving, he or she pulled the hood around his or her face and had the coat zipped all the way up to his or her nose. I gave him or her a crazy look; this person's actions made me uncomfortable and curious. He or she looked me dead in the face while rushing out the door. When he or she caught me staring at them, I quickly looked up to the security camera. This person left, had seen me looking, and came back in and made sure I had stopped looking. I had stopped looking... directly. I was looking at the security camera. These bizarre actions prompted me to call our store manager so he knew in case something happened. He told me if there was something that I found weird and possibly dangerous I should call him to the front immediately.
Come back soon and help me watch these weirdos. Is there a full moon tonight? That could explain things.
Heart, K
My day was punctuated by several shady characters. First there was the wild-eyed boy, with a skull tattooed on his neck, born in '84 (I ID'd him), who returned a possibly stolen item and was mad when he couldn't use his gift card to purchase cigarettes.
Then we had the cops arrive, said our manager called them. The caller claimed there was someone in a red shirt masturbating in front of some women. Turns out it was a prank call. Kind of funny. Except it is wrong to prank the cops and managers.
About fifteen minutes before I was supposed to leave, someone wearing a purple Land's End coat with a purplish/bluish hoodie underneath, rushed in. He or she made sure to pull their hood over the side of the face so I wouldn't see him or her. He or she grabbed a coupon booklet and the ad and moved quickly down aisle three. As he or she was leaving, he or she pulled the hood around his or her face and had the coat zipped all the way up to his or her nose. I gave him or her a crazy look; this person's actions made me uncomfortable and curious. He or she looked me dead in the face while rushing out the door. When he or she caught me staring at them, I quickly looked up to the security camera. This person left, had seen me looking, and came back in and made sure I had stopped looking. I had stopped looking... directly. I was looking at the security camera. These bizarre actions prompted me to call our store manager so he knew in case something happened. He told me if there was something that I found weird and possibly dangerous I should call him to the front immediately.
Come back soon and help me watch these weirdos. Is there a full moon tonight? That could explain things.
Heart, K
Wednesday, January 18, 2012
Possible Gambling Problem
Dear S.B.A,
This Asian guy comes in and wants to know if he can purchase more than one Pay Online card on his credit card. I thought at first they might be like the Greendot cards wherein one can only purchase them with cash. But he said they weren't and I gave it a shot. The maximum amount on each card was $500. So he purchased the first card as a test run with the maximum value. Of course I ID'd him because he was using a credit card to make said purchase. He went back to get five more cards. On each card he put the maximum value. He gave me his ID for the second transaction too, which I appreciated. Obviously he just spent more than two grand. I was a little appalled and stressed because I thought maybe I was doing something wrong. He told me that this is the only tender his online poker games will accept. I am now concerned I might have been an unknowing enabler to a gentleman with a serious gambling problem. (Hopefully he won't spend it all today.) What would you have done?
Heart, Kimbrella
This Asian guy comes in and wants to know if he can purchase more than one Pay Online card on his credit card. I thought at first they might be like the Greendot cards wherein one can only purchase them with cash. But he said they weren't and I gave it a shot. The maximum amount on each card was $500. So he purchased the first card as a test run with the maximum value. Of course I ID'd him because he was using a credit card to make said purchase. He went back to get five more cards. On each card he put the maximum value. He gave me his ID for the second transaction too, which I appreciated. Obviously he just spent more than two grand. I was a little appalled and stressed because I thought maybe I was doing something wrong. He told me that this is the only tender his online poker games will accept. I am now concerned I might have been an unknowing enabler to a gentleman with a serious gambling problem. (Hopefully he won't spend it all today.) What would you have done?
Heart, Kimbrella
Tuesday, January 17, 2012
Stolen Shoes
Dear S.B.A,
The saddest thing happened today, sometime around my third break. When I came back to the register I notice a middle-aged woman putting socks back on a rotund Hispanic kid. They were in the Hallmark aisle, and a crew of other middle-aged women were watching. My manager and a few coworkers were standing around the front, watching the parking lot. I, of course, was ear-hustling, and I found out they were waiting for the cops. About four cops arrived, staggered. And they all went to the Hallmark aisle where the boy and the women were standing.
They came up to the front, and through my ear-hustling skills I found out that the boy had been pushed down at the corner and someone had taken his shoes. He walked to our store in his socks and he called his mom, who wasn't home. His shoes were not something often coveted by thieves; they weren't Air Force Ones, they weren't Nikes or Jordens. Poor little guy had to walk to our store in the ice, the wet, and the new snow.
The cops were going to take him down to the station to make a statement, then back home to his mom. He spoke so softly, I had to get this information by listening to the cops repeat the information back to him.
I hope the little guy gets his shoes back and finds some justice.
Love, Kimbrella
You would have liked this kid. Pretty adorable and totally shook up.
The saddest thing happened today, sometime around my third break. When I came back to the register I notice a middle-aged woman putting socks back on a rotund Hispanic kid. They were in the Hallmark aisle, and a crew of other middle-aged women were watching. My manager and a few coworkers were standing around the front, watching the parking lot. I, of course, was ear-hustling, and I found out they were waiting for the cops. About four cops arrived, staggered. And they all went to the Hallmark aisle where the boy and the women were standing.
They came up to the front, and through my ear-hustling skills I found out that the boy had been pushed down at the corner and someone had taken his shoes. He walked to our store in his socks and he called his mom, who wasn't home. His shoes were not something often coveted by thieves; they weren't Air Force Ones, they weren't Nikes or Jordens. Poor little guy had to walk to our store in the ice, the wet, and the new snow.
The cops were going to take him down to the station to make a statement, then back home to his mom. He spoke so softly, I had to get this information by listening to the cops repeat the information back to him.
I hope the little guy gets his shoes back and finds some justice.
Love, Kimbrella
You would have liked this kid. Pretty adorable and totally shook up.
Monday, January 16, 2012
Checking IDs and Remembering Coupons
Dear S.B.A
Our new EXA told me that he has been getting too many returns because of unscanned coupons. He said I need to ask people if they have any coupons before I finish the transaction. That is ridiculous. Obviously he doesn't know how I feel about coupons. The real issue here is that people don't know how to read the ad tags so they don't tell me there is an in-store coupon. I don't feel that I should be responsible for every ad tag and every coupon in my possession. What needs to happen is people need to watch the register and try to make sure things ring up right before their transaction is finished. And the EXA needs to recognize that most of our customers don't pay attention and that is not my fault. I scan and memorize coupons more than any of the other cashiers.
The other issue that came up was this guy ran in and claimed that his gift cards weren't working and he thought the cashier didn't activate it or something. I sent him over to camera for a return and while the guy was running around the store the EXA looked at me and said "Did you ring him up? We have a problem, and I need to talk to you for a second."
I said, "I didn't ring that guy up. I would have remembered him because I like his tattoos."
He asked me if that was my ID number at the top of the receipt and before I could answer he said people come in with stolen credit cards and I need to check IDs. I got a little attitude with him and told him for gift card purchases with a credit card I always check IDs and that isn't even my ID number.
I think he thinks I'm new or stupid and he best ta recognize that I know what I am doing and I can handle the activities that go on up front.
Love, Kimbrella
Come back soon!
Our new EXA told me that he has been getting too many returns because of unscanned coupons. He said I need to ask people if they have any coupons before I finish the transaction. That is ridiculous. Obviously he doesn't know how I feel about coupons. The real issue here is that people don't know how to read the ad tags so they don't tell me there is an in-store coupon. I don't feel that I should be responsible for every ad tag and every coupon in my possession. What needs to happen is people need to watch the register and try to make sure things ring up right before their transaction is finished. And the EXA needs to recognize that most of our customers don't pay attention and that is not my fault. I scan and memorize coupons more than any of the other cashiers.
The other issue that came up was this guy ran in and claimed that his gift cards weren't working and he thought the cashier didn't activate it or something. I sent him over to camera for a return and while the guy was running around the store the EXA looked at me and said "Did you ring him up? We have a problem, and I need to talk to you for a second."
I said, "I didn't ring that guy up. I would have remembered him because I like his tattoos."
He asked me if that was my ID number at the top of the receipt and before I could answer he said people come in with stolen credit cards and I need to check IDs. I got a little attitude with him and told him for gift card purchases with a credit card I always check IDs and that isn't even my ID number.
I think he thinks I'm new or stupid and he best ta recognize that I know what I am doing and I can handle the activities that go on up front.
Love, Kimbrella
Come back soon!
Thursday, January 12, 2012
Snow and the New EXA
Dear S.B.A,
We got our new E.X.A in today. He told me I need to stop climbing over the registers. Especially when there are customers around.
We got a ton of snow today. It started snowing around 10am and it hasn't stopped yet. My boss and the guy on the floor went out to shovel, but it seemed that they only shoveled the handicap spots.
One of our regulars came in, the big one, I know you know who I am talking about, and he came in shouting. He said "Heeeeyyyyy everybody! Happy Thursday! It's about to start snowing!" And he talked really loud throughout his whole visit and the transaction.
I was kind of rude to this one woman...and she comes in a lot...and I feel bad. I should not have been so rude to her. Next time she comes in, I'll probably apologize to her.
Miss you!!
P.S- I clocked in four minutes late because halfway to the car I realized I had on two different shoes on. Similar, but different enough so I had to run back home and put on matching shoes. I was all sweaty when I finally got to work.
We got our new E.X.A in today. He told me I need to stop climbing over the registers. Especially when there are customers around.
We got a ton of snow today. It started snowing around 10am and it hasn't stopped yet. My boss and the guy on the floor went out to shovel, but it seemed that they only shoveled the handicap spots.
One of our regulars came in, the big one, I know you know who I am talking about, and he came in shouting. He said "Heeeeyyyyy everybody! Happy Thursday! It's about to start snowing!" And he talked really loud throughout his whole visit and the transaction.
I was kind of rude to this one woman...and she comes in a lot...and I feel bad. I should not have been so rude to her. Next time she comes in, I'll probably apologize to her.
Miss you!!
P.S- I clocked in four minutes late because halfway to the car I realized I had on two different shoes on. Similar, but different enough so I had to run back home and put on matching shoes. I was all sweaty when I finally got to work.
Wednesday, January 11, 2012
Things Went Ok
Dear S.B.A,
Things went a little smoother then yesterday, which was a trainwreck, to quote our boss. The usual suspect was a little hard to take today, because I felt just a tad emotionally unwell. But she says she misses you, btw. I got my breaks on time, and I did real well with my shopping. Observe:
First order:
Bounty Paper Towels, 8 pack- $7.99 on sale with $1 coupon back
Duracell Double As, 4 pack- $2.99 on sale
Peak Windshield Wash (2), Gallon Jug- 2/$3 with in-store coupon
All Laundry Detergent (medium size)- $4.99 on sale.
I had a 25 cent mnf coupon for Bounty, a 75 cent coupon for Duracell, and a $1 coupon for All. I also had a $10 and $3 coupon. I paid $2.61 and got my $1 coupon back.
Second order:
Some new energy bar- $1.89 with a $2 coupon back
Two bags of Bugles
A bag of Chedder Chex Mix and Honey Oat Chex Mix.
One mnf coupon for the Chex (50 cents of two) and two $1 coupons, plus an in-store $1 off four (for the snacks) left me with a grand total of $3.36. And I got a $2 coupon back.
Today was a good shopping day for my new budget plan.
Things went a little smoother then yesterday, which was a trainwreck, to quote our boss. The usual suspect was a little hard to take today, because I felt just a tad emotionally unwell. But she says she misses you, btw. I got my breaks on time, and I did real well with my shopping. Observe:
First order:
Bounty Paper Towels, 8 pack- $7.99 on sale with $1 coupon back
Duracell Double As, 4 pack- $2.99 on sale
Peak Windshield Wash (2), Gallon Jug- 2/$3 with in-store coupon
All Laundry Detergent (medium size)- $4.99 on sale.
I had a 25 cent mnf coupon for Bounty, a 75 cent coupon for Duracell, and a $1 coupon for All. I also had a $10 and $3 coupon. I paid $2.61 and got my $1 coupon back.
Second order:
Some new energy bar- $1.89 with a $2 coupon back
Two bags of Bugles
A bag of Chedder Chex Mix and Honey Oat Chex Mix.
One mnf coupon for the Chex (50 cents of two) and two $1 coupons, plus an in-store $1 off four (for the snacks) left me with a grand total of $3.36. And I got a $2 coupon back.
Today was a good shopping day for my new budget plan.
Monday, January 9, 2012
The Time Traveler
One of my favorite coworkers is on vaycay right now, so I have decided to format this blog as a letter to her until she gets back.
Dear S.B.A-
Our favorite crazy AM regular came in and said he thinks the 1940's woman is a time traveler. He said her outfit was "too good" and she just appeared from the ally behind the store. We haven't seen her before or since, which reiterates the time traveler possibility for him.
We sold out of milk yesterday. Lots of people were stressed and angry until we got our delivery in. We'll get another one tomorrow.
I got paid for my purchase today...I bought Tom's Toothpaste ($3.99 with a $3 coupon back) and an energy bar for $1.89 with a $2 coupon back. I used two $2 coupons, paid $1.35 and got a $2 coupon and a $3 coupon back. Earlier today I bought the paper and some make-up on clearance (which was $1.49) I used a $2 coupon so I paid $1.14. Yea!
Also, I forgot my earrings at home again so I went home real quick at lunch.
Heart, Kimbrella
Miss you!!
Dear S.B.A-
Our favorite crazy AM regular came in and said he thinks the 1940's woman is a time traveler. He said her outfit was "too good" and she just appeared from the ally behind the store. We haven't seen her before or since, which reiterates the time traveler possibility for him.
We sold out of milk yesterday. Lots of people were stressed and angry until we got our delivery in. We'll get another one tomorrow.
I got paid for my purchase today...I bought Tom's Toothpaste ($3.99 with a $3 coupon back) and an energy bar for $1.89 with a $2 coupon back. I used two $2 coupons, paid $1.35 and got a $2 coupon and a $3 coupon back. Earlier today I bought the paper and some make-up on clearance (which was $1.49) I used a $2 coupon so I paid $1.14. Yea!
Also, I forgot my earrings at home again so I went home real quick at lunch.
Heart, Kimbrella
Miss you!!
Friday, January 6, 2012
The Pretty Girl
One of my regular old men stopped by my register and said,
"How do you do it?"
"Pretty good" because I thought he said "How you doin?"
He said "No, I said how do you do it? How do you look more beautiful every time I see you? My daughter thinks you're pretty too."
"Oh, well. Thank you."
He looks over to the photo department where he sees two of my other female coworkers working. He says, "Looks like you've got some competition."
I said "Oh, yeah. But it's ok. I like them. They're fun to work with and they're dolls!"
"Ok. If you're ok with it, so am I." He leans in to say "I hope your boyfriend knows how gorgeous you are."
"I think he does."
"He better."
Of course I told my "competition" about this conversation.
"How do you do it?"
"Pretty good" because I thought he said "How you doin?"
He said "No, I said how do you do it? How do you look more beautiful every time I see you? My daughter thinks you're pretty too."
"Oh, well. Thank you."
He looks over to the photo department where he sees two of my other female coworkers working. He says, "Looks like you've got some competition."
I said "Oh, yeah. But it's ok. I like them. They're fun to work with and they're dolls!"
"Ok. If you're ok with it, so am I." He leans in to say "I hope your boyfriend knows how gorgeous you are."
"I think he does."
"He better."
Of course I told my "competition" about this conversation.
Wednesday, January 4, 2012
The Hallmark Aisle
I think I am going to be the new Hallmark lady. The actual Hallmark representative came in a showed me how to read their planos, gave me instructions on how to deal with Valentine's Day merchandise, and helped me put up some cards. She also suggested I do some PPLs. It will be awesome if that is what department I will be moving to. While hanging out in the aisle, I found some Valentine's Day cards I want, and I purchased two sympathy cards I needed.
Tuesday, January 3, 2012
Gift Cards and Small Children
This family of three came in; a mother and two kids under the age of ten. The mom had her hair in a nice bun, but she was wearing a man's overcoat, camofloage sweatpants, and leapord-print slippers. Her boy was wearing a grey thermal and grey p.j pants with skulls and cross-bones. The girl was wearing purple sweatpants and an oversized floral print long-sleeved shirt.
I noticed them when they came in because the boy was yelling and the mom was trying to gain control over the girl, who was also screaming. When they were being rung up by my coworker, I was watching the girl paw through the gift card section. The mom was getting into an argument about the price of toys and the state is disarray our toy aisle is in. I was just about to say something to the little girl, but I had my own customers to ring up, and I realized she wasn't pulling anything else off the shelf.
As they were leaving, I noticed both the kids had a handful of gift cards in their hands. As they walked past my register I said "Whoa, whoa! Did you wanna pay for those cards?"
Mom said, in a snotty voice, "They have no monetary value."
"Yes, I know that. But they are still our cards and I cannot allow you to walk out of the store with merchandise." With a neck roll I said, "You need to put those back right now."
"Other stores let us take them."
"Yeah, o.k"
She apolgized to her children for not being able to take them, then handed me the bunch the girl had. Her boy angerily tossed them at me and it took a whole lotta willpower not to snap at him.
"Should we put them back?"
With a serious attitude I said "No, I'll do it."
As they were leaving the little girl grabs a box of cookies and hides it behind her back.
"Hey! You need to put those back right now!" You little bitch.
She giggles and runs to her ma who says
"She would have brought them back."
I said "Yeah, right. No she wouldn't."
The reason why this was so irritating is because putting up gift cards is very aggravating. And it was a weird thing to steal, and it probably means she's got some scam that her kids are involved in. And I hate disrespectful children. If I see them in my store again, we will have problems.
I noticed them when they came in because the boy was yelling and the mom was trying to gain control over the girl, who was also screaming. When they were being rung up by my coworker, I was watching the girl paw through the gift card section. The mom was getting into an argument about the price of toys and the state is disarray our toy aisle is in. I was just about to say something to the little girl, but I had my own customers to ring up, and I realized she wasn't pulling anything else off the shelf.
As they were leaving, I noticed both the kids had a handful of gift cards in their hands. As they walked past my register I said "Whoa, whoa! Did you wanna pay for those cards?"
Mom said, in a snotty voice, "They have no monetary value."
"Yes, I know that. But they are still our cards and I cannot allow you to walk out of the store with merchandise." With a neck roll I said, "You need to put those back right now."
"Other stores let us take them."
"Yeah, o.k"
She apolgized to her children for not being able to take them, then handed me the bunch the girl had. Her boy angerily tossed them at me and it took a whole lotta willpower not to snap at him.
"Should we put them back?"
With a serious attitude I said "No, I'll do it."
As they were leaving the little girl grabs a box of cookies and hides it behind her back.
"Hey! You need to put those back right now!" You little bitch.
She giggles and runs to her ma who says
"She would have brought them back."
I said "Yeah, right. No she wouldn't."
The reason why this was so irritating is because putting up gift cards is very aggravating. And it was a weird thing to steal, and it probably means she's got some scam that her kids are involved in. And I hate disrespectful children. If I see them in my store again, we will have problems.
Monday, January 2, 2012
Different Crew, Same Activities
Today was pretty usual with the unanswered pages, the long lines, and the fussy customers, but the two people who don't normally work Mondays were real stressed out. They seemed pretty frazzled and kept asking when this nonsense was going to end. I told them this is pretty usual for the day of the week and the time of the day... so no wonder I'm a little crazy, because I put up with this shit on a regular basis.
For those of you who have read the past posts, you would know there was an attempted robbery at my store. For that reason, I would think it would be at the top of everyone's list to get the excess money out of my drawer on a quick and regular basis. It is not. I have to page several times to get a manager to even acknowledge that I said something. Then I have to page several more times to ensure they come by. And people wonder why I yell so much. It is because no one fucking listens.
For those of you who have read the past posts, you would know there was an attempted robbery at my store. For that reason, I would think it would be at the top of everyone's list to get the excess money out of my drawer on a quick and regular basis. It is not. I have to page several times to get a manager to even acknowledge that I said something. Then I have to page several more times to ensure they come by. And people wonder why I yell so much. It is because no one fucking listens.
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